MyGVEA Desktop and MobileApp - Accessible 24/7
- With MyGVEA, you can pay your electric bill online 24 hours a day
- Payments made prior by 5 p.m. (AKST) will be posted to your account that afternoon.
MyGVEA allows you to make a one-time payment from your checking, savings, VISA, MasterCard, Discover or debit card.
Download the app from the Apple Store or Google Play. Search for “Golden Valley Electric.”
Note:
If you don’t have an existing user ID/password, click on the “Sign up to access our Self-Service site” link. You’ll need an email address, your account number and billing zip code to create a log-in account. You can find your account number listed on your bill.
- Only one username and password are needed to access both the mobile app and desktop version of MyGVEA.
- When signing up for Auto Pay your account balance must first be paid to zero.
With MyGVEA you can...
View your bill
View your usage history
Make a one-time payment
Communicate with GVEA directly through the App
Sign up for Auto Pay
Send/receive emails to/from GVEA
Automated Phone System
You have access 24/7 through GVEA’s Interactive Voice Response (IVR) phone system. Just call our main phone number, (907) 452-1151, or toll-free at (800) 770-4832 and follow the prompts to:
Make a one-time payment
Check your account balance
Update your phone number
Report a power outage
Note:
Your account number is needed to process the IVR actions you intend to initiate. Your account number appears on your monthly billing statement.
You can also use the IVR phone system to:
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- Update the phone number(s) associated with your electric account
- Report a power outage
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Bill Payment Kiosk
4 locations to choose from!
Located in the entryway of our Fairbanks lobby
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- Accessible 6 a.m. to 9 p.m., 7 days a week
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Located next to the front door of the Delta Junction office
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- Accessible 24 hours a day, 7 days a week
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Located inside the Coghill’s General Store in Nenana
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- Accessible 9 a.m. to 6 p.m., Monday through Saturday; closed Sunday
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Located inside the Three Bears Alaska store in Healy
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- Accessible 7 a.m. to 10 p.m., Monday through Saturday; 8 a.m. to 10 p.m., closed Sunday
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Our Payment Kiosk will accept:
cash
Check
Credit Card
Note:
Change will not be provided if paying with cash; any overpayment will be reflected on your account as a credit.
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- To begin a transaction, you will need your account number, which appears on your monthly billing statement.
- The screens and the narrative will walk you through each step.
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Drop Boxes
Drop boxes are available on our Member Service buildings in Fairbanks and Delta Junction
Drop-box payments will be collected and processed by 4 p.m. each business day
All payments, including delinquent payments, made after 4 p.m. may not be processed until the next business day
Do not deposit cash
Note:
Delinquent account payments deposited after 4 p.m. will not prevent shut-off notices already scheduled for delivery
With a Member Services Representative
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- A Member Service Representative is happy to assist with processing your payment. They are available by phone at (907) 452-1151 (Option 2) or toll-free at (800) 770-4832 and in office at our lobby locations from 8:30 a.m. to 4:30 p.m. Monday through Friday (except holidays).
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If You Need to Contact GVEA
You’re welcome to contact GVEA using our Contact Form. Be sure to complete all fields before submitting it. Your message will be forwarded to the appropriate area within the company for a response. Unless there are unforeseen circumstances, you should expect to receive a reply (or phone call) the next business day.